Signal Care
Extended Coverage Terms
Pricing at a glance
- Under $100: $19. Examples: A single Patch at 50% off (~$72)
- $100 – $199.99: $29. Examples: A Patch at $143; Step + Patch at $189
- $200 – $299.99: $39. Examples: A Core at $239; Core + Step at $249
- $300 – $399.99: $49. Examples: Core + 2 Patches at $299; 5-Patch Family Pack at $399
- $400 and up: $59 (cap). Examples: 3-Pack at ~$430; two Cores at $598
The foregoing examples are illustrative.
Summary
- What's covered. Every Signal Relief or Jovi device (Patch, Step, Core, Jovi Band, Jovi Circle) in this order, up to six devices, for 12 months from the order date. Adhesives, packaging and accessories are not covered.
- Free replacement. If a covered device stops working for any reason — including accidental damage — we send a replacement of the same product. One free replacement per covered device during the term. Replacements are refurbished units and ship free. We email a prepaid label for the original device, and your replacement ships when we receive and verify your returned package.
- Defects go under the warranty first. If the problem is a manufacturing defect covered by our Limited Warranty, we handle it under the warranty and it does not use up your Signal Care replacement.
- When claims open. Claims can be made within your 12 month Signal Care coverage.
- Lost Device Protection. If a covered device is lost or stolen, it can be replaced with a refurbished replacement of the same product at the refurbished price [Patch $50 / Step $75 / Core $100 / Jovi Band $50 / Jovi Circle $50] or 50% off MSRP for a new product. Lost device replacements include free standard shipping, once per device during the term. Lost device replacements do not use up your free replacement. Your replacement product is covered through the end of your existing Signal Care plan.
- $50 credit. After your order, we email a one-time $50 code for a future order on signalrelief.com. One code per Signal Care plan, minimum order $99, not combinable with other codes, not redeemable or refundable for cash, expires when your coverage ends. Not issued if the original order is refunded or cancelled or the plan is cancelled.
- Price and payment. Signal Care is a one-time charge based on the subtotal of the devices in this order ($19 to $59). No monthly fee, no renewal.
- Service contract, not insurance. Signal Care is a service contract offered by Relief Sciences U.S.A. Limited, not an insurance policy.
Full terms
1. Definitions
"Signal Care" or "the Plan" means the extended coverage described here. "Covered Device" means each Signal Relief 4.5" Patch, Signal Step, Signal Core, Jovi Band and Jovi Circle device purchased in the same order as the Plan, subject to the six-device limit in Section 4. "Device Subtotal" means the price actually paid for those devices after all discounts, promotional codes and bundle pricing, excluding adhesives, adhesive refills, accessories, shipping, handling and tax. "Term" means 12 months from the order date. "Refurbished Unit" means a previously sold or returned device that we have inspected, tested and restored to meet our functional specifications for new devices. "Regular Price" means the non-promotional price of a product on signalrelief.com at the time of the request. "We," "us" and "Relief Sciences" mean Relief Sciences U.S.A. Limited, , which is the obligor under this Plan.
2. Eligibility and purchase
Signal Care may be purchased only with a qualifying order, at checkout, on the order confirmation page, or by phone with a Relief Sciences or authorized call-center agent, for delivery to an address in the United States. Signal Care is optional. It is offered as a choice the customer must actively select; it is never pre-selected or added by default, and its price is shown (or, by phone, stated) before the customer chooses it. If ordered via phone, customers must plainly accept the terms. One Plan covers all Covered Devices in that order. It cannot be purchased for devices bought in a prior order or transferred to a different order or person, except that if the order was a gift, the recipient may make claims using the order number.
3. Price
The Plan price is a one-time charge set by the Device Subtotal of the order: under $100, $19; $100–$199.99, $29; $200–$299.99, $39; $300–$399.99, $49; $400 and over, $59. Prices may change for future orders; the price shown at purchase applies for the Term. There is no recurring charge and no automatic renewal. If some (but not all) devices in the order are returned for a refund under the 45-day money-back guarantee, those devices stop being Covered Devices and we refund the difference between the Plan price paid and the price for the remaining Device Subtotal.
4. Coverage and device limit
During the Term, if a Covered Device stops working for any reason other than those excluded in Section 5, including accidental damage, we will replace it once with a Refurbished Unit of the same product at no charge with free shipping. Each Covered Device is entitled to one replacement during the Term. A replacement unit is covered for the remainder of the original Term and does not restart or extend it.
A Plan covers up to six (6) devices. If an order contains more than six eligible devices, the Plan covers the six with the highest price paid. Other devices in the order are not Covered Devices but remain covered by the Limited Warranty.
5. Exclusions
The Plan does not cover: adhesives, adhesive refills, packaging or accessories; cosmetic wear that does not affect function; intentional damage or abuse; devices that have been altered or repaired by anyone other than us; devices lost or stolen (see Section 7); devices bought from anyone other than Relief Sciences or its authorized sellers; and devices bought in another order. The Plan does not provide refunds (except under Sections 3 and 10), cash, or upgrades to a different product.
6. Claims
Claims may be opened at any time during the Signal Care coverage period by phone at (833) 572-0403 or email at info@signalrelief.com, with the order number. Within the 45-day money-back guarantee window, we will first offer a full refund of the order including the Plan; if the customer prefers to keep the device, the Plan continues. If the problem is a defect covered by the Limited Warranty (Schedule A), we handle it under the Limited Warranty and the Signal Care replacement is not used.
On approval, we email a prepaid return label. The replacement ships when we receive and inspect the returned device(s). The original device(s) must be shipped within 21 days of approval or the claim closes; it can be reopened once during the Term. Replacements ship by standard service to U.S. addresses within 7–10 business days of receipt of the return associated with the claim. If the same product is no longer available, we will provide the closest current equivalent of equal or better function.
7. Lost Device Protection
If a Covered Device is lost or stolen during the Term, the customer may purchase a refurbished replacement of the same product at the refurbished price [Patch $50 / Step $75 / Core $100 / Jovi Band $50 / Jovi Circle $50] or 50% off MSRP for a new product. Lost device replacements do not use up your free replacement. Your replacement product is covered through the end of your existing Signal Care plan. Limit one lost-device replacement per Covered Device per Term.
8. $50 credit
After the order date, provided the order has not been refunded or cancelled and the Plan has not been cancelled, we will email a single-use $50 discount code to the email address on the order. The code is valid until the end of the Term on signalrelief.com, requires a minimum order of $99 before shipping and tax, cannot be combined with other discount codes, is not transferable, has no cash value, and does not apply to Signal Care plans or prior purchases. Orders made up only of adhesives qualify if they meet the $99 minimum. One credit per Plan. If an order on which the code was used is refunded, the code is not reissued.
9. Relationship to the guarantee and the Limited Warranty
Signal Care is in addition to, and does not reduce, the 45-day money-back guarantee (Schedule B) and the Limited Warranty (Schedule A). Where the Limited Warranty covers a defect, we handle the claim under the warranty first, and it does not use the Signal Care replacement. Nothing in these terms limits any right the customer has under the Limited Warranty or applicable law.
10. Cancellation and refunds of the Plan
The Plan may be cancelled for a full refund within 45 days of purchase if no claim has been made, or whenever the entire order is returned under the money-back guarantee. After 45 days, or after a claim, the Plan is non-refundable, except where state law requires a refund. If the order is refunded, the Plan ends and any $50 credit not yet issued or redeemed is cancelled. Partial returns are handled under Section 3.
11. Nature of the Plan
Signal Care is a service contract. Relief Sciences U.S.A. Limited is the obligor and is solely responsible for performing it. It is not an insurance policy. State-specific requirements control over these terms in those states having such requirements.
12. General
These terms are part of, and governed by, the Signal Relief Terms of Service, including Utah governing law and binding individual arbitration. We may update these terms for future purchases; the terms in effect at purchase apply for the Term. Questions: (833) 572-0403 / info@signalrelief.com.
Schedule A — Limited Warranty
LIMITED 365-DAY WARRANTY. Relief Sciences U.S.A. Limited warrants to the original purchaser that this product is free from defects in materials and workmanship for 365 days from purchase, when used as directed. Not covered: adhesives, normal wear, misuse, lost or stolen patches. If defective, we will replace it or refund the price, at our option. To claim, call (833) 572-0403 or email info@signalrelief.com with proof of purchase. Implied warranties are limited to 365 days; incidental and consequential damages are excluded. Some states do not allow these limitations, so they may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state. Full terms: signalrelief.com/warranty.
Schedule B — 45-Day Money-Back Guarantee
If you are not satisfied, contact us within 45 days of purchase at (833) 572-0403 or info@signalrelief.com. We will send return instructions. Return the device(s) within 7 days of authorization. Once we have received and inspected the returned device(s), we will refund the price of the returned devices, and any Signal Care Plan on the order, to the original payment method, minus original shipping and package protection costs.
Signal Core Back & Lumbar System
Signal Relief Patch
Signal Step Inserts
