You’ve taken the first Step toward relief! Now what?
You’ve taken the first Step toward relief! Now what?
We’re so glad you’ve taken the first Step toward reclaiming your daily routine! Signal Step is more than just a cushion; it’s a technological innovation designed to quiet the “noise” of discomfort and help you move with ease.
Follow this simple guide to get the best results from your new inserts.
1. Prepare your shoes
Each Signal Step insert is labeled with a “LEFT” or “RIGHT” for ease of use. Because Signal Step is ultra-thin and low-profile, there is no need to remove your current factory insoles. Simply slide the Signal Step inserts right on top of your existing padding.
2. Position for success
Place the insert so the rounded edge is aligned flush against the heel of your shoe even if your discomfort is closer to the ball of your foot or toes. This heel alignment ensures the microscopic particles are sitting in the optimal "reception zone" to interact with your body’s electrical signals most effectively.
3. Step into relief
Slide your feet into your shoes and enjoy relief with every stride! While 50% of our users report feeling a difference in as little as 15 minutes, others notice improvement with several days of consistent wear. Our 45-day money back guarantee gives you time to put the technology to the test.
Our optional adhesives are a great way to keep your Signal Step inserts in place while you’re on the move!
1.
Peel adhesive circle from the paper backing
2.
Place the adhesive on the solid blue side of the Signal Step insert
3.
Bend at the center line of adhesive dot & peel back the plastic liner
4.
Secure the adhesive to the inside of your shoe
Note:
The adhesives are NOT intended for use on skin.
1.
Peel adhesive circle from the paper backing
2.
Place the adhesive on the solid blue side of the Signal Step insert
3.
Bend at the center line of adhesive dot & peel back the plastic liner
4.
Secure the adhesive to the inside of your shoe
Note:
The adhesives are NOT intended for use on skin.
For interactive assistance at any point in the placement process, reach out to our live U.S. based customer service team Monday through Friday from 9am-4pm MST: +1 (833) 572-0403
Frequently Asked Questions
Can I trim the Signal Step to fit my shoe size?
No. Signal Step is universally sized to fit most shoes.
Please do not cut, trim, or alter the inserts in any way. Modifying the physical structure may impact performance and will void the 6-month product warranty.
How long can I wear a Signal Step each day?
Signal Step is safe to wear throughout the day during normal activities, including work, exercise, and extended periods of standing or walking.
Can I wear just one insert?
Signal Step is designed to be worn as a pair, but some customers choose to wear a single insert depending on their needs. Comfort and results may vary.
How do I clean the Signal Step?
• Gently wipe with a damp cloth and mild soap
• Allow to air dry completely
• Do not submerge in water or use harsh cleaners
If the inserts become damp from sweat or weather, remove them from your shoes and allow them to dry fully before reuse.
When will I notice the results?
Some users notice relief quickly, while others may need several days of consistent use. We recommend wearing Signal Step regularly for a few days to evaluate how your body responds.
Does Signal Step come with a money-back guarantee?
Yes. Signal Step is backed by our 45-day money-back guarantee. If you’re not satisfied with your experience, you may return the product within 45 days of purchase in accordance with our return policy.
What is the warranty period?
Every pair of Signal Step inserts includes a 6-month product warranty covering manufacturing defects.
What is not covered under the warranty?
The warranty does not cover:
• Normal wear and tear
• Loss or misuse
• Damage caused by cutting, trimming, or modifying the inserts
• Improper use
SignalStep™ is designed to provide foot comfort and relief. Use the product only as directed. The product is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Consult a physician, podiatrist, or qualified healthcare professional before use if you have diabetes or circulatory problems. Discontinue use immediately if irritation, numbness, increased discomfort, hot spots, skin changes or any adverse reaction occurs. The product is not recommended for use with footwear that is excessively tight or narrow. Effectiveness may vary depending on individual foot structure, footwear type, and level of physical activity. The product contains natural and man-made materials and metals. Do not use if you have known allergies or sensitivities to any of these materials. For adult use unless otherwise directed by a healthcare professional.
